The Nigeria Immigration Service (NIS) has announced the activation of temporary online complaint-response channels on social media platforms following the unexpected takedown of its primary support accounts.
The NIS issued a public service announcement on Tuesday, confirming that the new channels were created to ensure continuous and uninterrupted engagement with applicants experiencing difficulties with passport and visa processes.
Backup Channels Activated
The original support accounts, operating under the handle ‘NIS RESPONSE,’ were taken down, necessitating the creation of backup platforms to complement the official main handles (@nigimmigration).
“Following the recent takedown of our support complaints accounts (NIS RESPONSE), which have complemented our official handles (@nigimmigration), the Nigeria Immigration Service has activated temporary backup complaint-response channels to ensure uninterrupted feedback while restoration efforts continue,” the statement read.
Affected applicants facing processing difficulties can now channel their complaints through the following temporary platforms:
* X (formerly Twitter) Handles: @InquireAtNaija, @nigimmigration, and @InquireAtNaija_
* Instagram (Official handle not specified, but available for complaints)
* Email: nisresponse@immigration.gov.ng
Submission Requirements
The NIS advised applicants to include specific, relevant details when submitting complaints to facilitate a prompt resolution. These required details include:
* Full Name
* Application Number
* Reference Number
* Mode of Application
* Passport Number
* Location
* Email Address
The Service assured the public that these temporary measures will remain in place while intensive efforts continue to restore the original support complaint platforms.
The statement concluded: “We appreciate your patience and understanding. The Service remains committed to responding promptly to all concerns and inquiries.”
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