In response to swirling rumors suggesting an imminent shutdown of its operations in Nigeria, telecommunications giant 9mobile has firmly dismissed the claims as baseless and misleading, urging customers to disregard the false reports and remain confident in the brand’s resilience and future outlook.
In an official statement released from Lagos on Friday, 9mobile’s management reassured subscribers that the company is not only operational but also undergoing significant transformation to enhance service delivery across the country.
“We want to unequivocally state that there are no plans to cease our operations in Nigeria. These shutdown rumors are entirely unfounded and appear to be orchestrated to create unnecessary panic among our loyal subscribers,” the telco stated.
The company addressed recent challenges related to Mobile Number Portability (MNP) — a service that allows customers to switch networks without losing their existing phone numbers. It clarified that while there were some technical disruptions, at no time did 9mobile restrict users from porting to other networks.
“We understand the frustration of some customers who experienced difficulties with porting services recently. However, we want to clarify that the challenges were due to temporary technical issues, not any form of restriction or policy from 9mobile,” the statement emphasized.
The telco further revealed that the MNP issues have been largely resolved, though minor delays may still occur as system optimizations continue. These enhancements are part of a broader modernization effort to boost infrastructure capacity and improve user experience.
“As a proudly Nigerian brand, we reflect the resilient spirit of our people and remain steadfast in our commitment to overcoming any obstacles,” the company declared.
9mobile acknowledged the temporary service disruptions that have affected certain areas but emphasized that these are necessary hurdles in its ongoing transformation agenda. The company is investing significantly in network upgrades and service expansion, which it believes will soon result in faster, more reliable connectivity for individuals, businesses, and communities nationwide.
Despite operational challenges, 9mobile affirmed that it is making steady progress and is optimistic about its long-term vision. The management reiterated that it is fully compliant with all industry regulations and remains committed to offering fair, transparent, and customer-focused services.
“We remain dedicated to providing exceptional service and ensuring that our subscribers stay connected to limitless opportunities, regardless of where they are in Nigeria,” the company added.
As speculation fades, 9mobile is calling on the public to trust in its commitment to innovation, resilience, and delivering quality telecommunications services that empower Nigerians across all sectors.
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