Ali Yunusa, who is a Globus Bank customer in Kano State, is demanding answers after N204,360.21 vanished from his account without his authorization.
On October 27, 2023, Yunusa received an alert notifying him of the unexpected debit. He immediately contacted Globus Bank, visiting a local branch and attempting to reach customer service via phone and email. However, his efforts were met with frustration.
Mr Yunusa attempted to reach Globus Bank via phone and email, both proving unsuccessful. “I called their customer service line, but no one answered,” he stated. “I even emailed them, but haven’t heard back.”
Being Frustrated by the lack of communication and resolution, Yunusa shared his story with FIJ, a Nigerian investigative platform. When FIJ contacted Globus Bank for comment, a representative declined to disclose any customer information but encouraged Yunusa to directly contact the bank for further assistance.
This incident raises concerns about security and transparency at Globus Bank. Yunusa’s experience highlights the importance of financial institutions taking proactive steps to safeguard customer funds and promptly address complaints. The bank’s silence regarding the missing money further fuels public unease and underscores the need for clear communication during such situations.
As the story unfolds, it remains to be seen whether Globus Bank will provide Yunusa with a satisfactory explanation and rectify the unauthorized transaction. This case serves as a cautionary tale for all bank customers, emphasizing the importance of vigilance and prompt action in case of suspicious activity.
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